Marz Homes wins the H.O.M.E Gold Award for the second year in a row!
By Lucas on Aug 31, 2015
(L-R) Anthony Chiarella, Vice-President of Marz Homes, Christian Caswell, President and founder of CustomerInsight™, Dan Gabriele, President of Marz Homes
It’s been a pretty wild couple weeks for Marz Homes. The Ontario Home Builders’ Association (OHBA) just nominated Marz Homes’ South Coast Village community in Crystal Beach for two Awards of Distinction, the prestigious Project of the Year and People’s Choice. Even more recently, Marz Homes received the 2015 Home Owner Mark of Excellence (H.O.M.E.) Gold Award for the second year in a row!“We are so proud to receive this award once again,” says Dan Gabriele, President of Marz Homes. “We put a lot of effort into trying to do the right thing, and it means a lot that our homeowners have given us this honour and ranked us first nation-wide.”The H.O.M.E. Gold Award recognizes the best in customer service, and the recipient has the highest overall score out of 843 builders across the country. The scores are based on three surveys completed by homeowners throughout the process of buying and moving into their new home. The surveys are conducted by a third party research company, CustomerInsight, who specialize in customer satisfaction. “The H.O.M.E. Program is all about providing an exceptional experience throughout the entire process: the sales process, selections, construction, possession and warranty/service,” says Christian Caswell, president and founder of CustomerInsight™. “This is about getting it right with every ‘front-line’ employee, trade and supply partner consistently and is very difficult to achieve. To be a finalist, builders must attain a minimum score of 75% for all three builder reviews, so, this isn’t about falling down on one stage and picking yourself up at another stage. This is about an amazing accomplishment every step of the way.”The three-stage survey system allows builders to improve their approach to building and developing new communities during the process so that they can provide the best experience possible for the homebuyers. “We are by no means perfect, and we work hard to adapt and meet our customer’s expectations,” says Gabriele. “They are the entire reason we’re here. Their experience doesn’t end once they buy their home, and we want them to know we’re listening to them and working hard to evolve and grow. It’s a process - and their feedback plays a large part.”
Marz Homes' South Coast Village
Marz Homes’ multi-award nominated Crystal Beach community features bungalows and two-storey detached homes. A few of the bungalow designs come with a loft level. Price start in the high $200,000s. “Crystal Beach is a hidden gem and most people don’t know much about it,” says Gabriele. “It feels like being at a cottage up north but with a less stressful drive. Plus the area’s got something for everybody – a beautiful beach, bike rides along the waterfront and historic sites to visit.”If you’re interested in learning more about South Coast Village, we recommend visiting the sales centre at 432 Ridgeway Road either Monday, Wednesday or Friday from 2 pm to 5 pm, or on the weekend from 1 pm to 5 pm. You can call 905-894-7873 for more information.And a big congratulations goes out to the entire Marz Homes team on taking home a prestigious homebuilding award for the second time in a row!
